Refund policy

ATHLYST Return & Refund Policy

Last updated: 7/26/2026

Made-to-Order Products

All ATHLYST items are printed on demand and made specifically for you after you order. Because each piece is custom-produced, we do not accept returns or exchanges for buyer's remorse (wrong size ordered, changed your mind, etc.). Please review the size chart carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered (wrong item, wrong size printed, misprint), we'll make it right. You're eligible for a free replacement or full refund.

To qualify, contact us within 30 days of delivery with:

Your order number
A clear photo of the item showing the issue
A photo of the shipping label (if applicable)

Once verified, we'll ship a replacement or issue a refund to your original payment method within 5–7 business days.

Returns

If you're approved for a return, you are responsible for the cost of shipping the item back to us. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we can't guarantee we'll receive your returned item. Items must be returned within 30 days of delivery in original, unworn condition with tags attached.

Order Changes & Cancellations

Because production begins quickly, we can only modify or cancel orders within 12 hours of purchase. After that, the order is already in production and cannot be changed.

Lost or Undelivered Packages

If tracking shows delivered but you didn't receive it, please check with neighbors and your local carrier first. If it's still missing, reach out within 30 days and we'll investigate. For packages lost in transit (never marked delivered), we'll send a replacement.

Wrong Address

We are not responsible for orders shipped to an incorrect address provided at checkout. Please double-check your shipping details. If a package is returned to us due to an incorrect address, you'll be responsible for reshipment costs.